jom888 Privacy Policy
We are committed to safeguarding the security and confidentiality of your personal information. This policy explains in detail how jom888 collects, processes, stores and protects your data as a user of our platform.
Your Privacy, Our Priority
Every aspect of how jom888 handles your data is designed with security and trust in mind.
Multi-Layer Data Encryption
All your personal and financial data is encrypted using the latest SSL/TLS technology, keeping your information secure during transmission and storage.
Strict Access Controls
Access to your personal information is limited to authorised staff only, with rigorous identity verification protocols at every level.
User Rights Guaranteed
You have the right to access, correct or request deletion of your personal data at any time through our customer service channels.
No Sharing Without Consent
jom888 does not sell or share your personal data with third parties for marketing purposes without your explicit consent.
Clear Data Retention Policy
Your data is only kept for as long as necessary for the purposes of processing or as required by law and licensing requirements.
Privacy Support 24/7
Any queries relating to your privacy and personal data can be directed to our support team, available 24/7 in Bahasa Melayu and English.
This Privacy Policy was last updated on 1 January 2026. Please read this document carefully in full before using jom888's services.
Introduction
jom888 ("we", "our platform" or "jom888") takes our responsibility towards user privacy seriously. This Privacy Policy explains how we collect, use, disclose, process and protect your personal information when you use the jom888.one website and all related services.
By registering an account, making a deposit, interacting with any part of our platform or contacting our customer service team, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our services.
Important Note: The jom888 platform operates under an international licence and complies with data protection standards set by the relevant regulatory bodies. We process your data solely for legitimate purposes and within the bounds permitted by law.
1. Information We Collect
In operating the platform, jom888 collects various categories of personal information from users. This collection takes place through the account registration process, use of our services and your interactions with our platform.
1.1 Account Registration Information
When you register an account at jom888, we collect the following information:
- Full name as stated on your MyKad or valid identification document
- Identity card number (MyKad) or passport number
- Date of birth (for verification of the 21-years-and-above age requirement)
- Active email address
- Mobile phone number
- Encrypted password
- Preferred currency (MYR)
1.2 Financial and Transaction Information
To process deposits and withdrawals, we collect information related to your payment method, including:
- E-wallet account name (Touch 'n Go eWallet, DuitNow)
- Bank account number for FPX Online Banking
- Crypto wallet address (for USDT, BTC or ETH)
- Deposit and withdrawal transaction history
- Betting records and game activity
1.3 Technical and Usage Information
Our system automatically records certain technical information when you access the platform, including:
- Your device's IP address
- Web browser type and version
- Device operating system
- Pages visited and time spent on the platform
- Login information (including date, time and general location)
- Usage data collected through cookies
1.4 Communications
Every communication you have with our support team — whether via live chat or email — may be recorded for training, quality assurance and compliance purposes.
2. Purpose of Data Processing
jom888 processes your personal information for the following legitimate purposes:
- Account Management: Creating, managing and maintaining your account on our platform.
- Transaction Processing: Processing deposits and withdrawals securely and promptly.
- Identity Verification: Confirming that you meet the 21-years-and-above age requirement and the KYC requirements in place.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorised access and suspicious activity.
- Regulatory Compliance: Meeting legal obligations under the international licence we hold.
- Customer Service: Providing technical support and assistance to users.
- Service Improvement: Analysing usage patterns to improve the overall user experience.
- Marketing Communications: With your consent, informing you of relevant promotions, bonuses and platform updates.
We will not process your data for any purpose outside the list above without notifying you in advance and, where necessary, obtaining your consent.
3. Sharing Information with Third Parties
jom888 does not sell your personal information to any third party. However, in certain situations, we may need to share your information with the following parties:
3.1 Service Providers
We work with third-party service providers that assist us in operating the platform, including payment processors, security solution providers, cloud service providers and game developer partners. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
3.2 Legal and Licensing Requirements
jom888 may need to disclose your personal information when required by law, court order or authorised authorities in the context of international licensing and compliance. This includes parties conducting investigations related to fraud or money laundering.
3.3 Business Transfers
In the event of a merger, acquisition or sale of platform assets, user information may be transferred as part of that transaction. We will notify you by email or notice on the website if this occurs.
4. Cookies and Tracking Technologies
jom888 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.
4.1 Types of Cookies Used
- Essential Cookies: Required for basic platform functions such as login verification and session management.
- Performance Cookies: Collect information about how you use the platform to help us improve it.
- Functional Cookies: Remember your preferences and settings to provide a more personalised experience.
- Analytics Cookies: Help us understand aggregate usage patterns for service improvement purposes.
You can control or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect platform functionality.
5. Data Security
We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
- SSL/TLS encryption for all data transmitted between your device and our servers
- Password storage using strong hashing algorithms
- Role-based access control for internal staff
- 24/7 system monitoring to detect any unusual activity
- Regular security audits by independent third parties
- Clear and documented data incident management procedures
Important Reminder: Although we make every effort to protect your data, no method of transmitting data over the internet or electronic storage is 100% secure. Please keep your account password safe and do not share it with anyone.
6. Your Rights as a User
As a jom888 platform user, you have certain rights regarding your personal information. We fully respect and support these rights:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete data.
- Right to Erasure: In certain situations, you may request the deletion of your personal data.
- Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
- Right to Withdraw Consent: You may withdraw consent for any consent-based processing at any time.
To exercise any of the above rights, please contact our customer service team via live chat or email. We will process your request within a reasonable timeframe, subject to identity verification requirements.
7. Data Retention
jom888 retains your personal information for as long as necessary to fulfil the stated processing purposes, or as required by applicable legal and licensing obligations.
Generally, account and transaction records are kept for several years after account closure, in accordance with anti-money laundering compliance requirements. Once the retention period ends, data will be securely deleted or anonymised.
8. Identity Verification (KYC)
As a platform operating under international licensing, jom888 is required to carry out Know Your Customer (KYC) procedures. This process is important to ensure compliance with anti-money laundering and counter-terrorism financing requirements.
During the KYC process, you may be asked to submit documents such as:
- A copy of a valid MyKad or passport
- A bank statement or utility bill as proof of address
- Information relating to the source of funds
All KYC documents are handled with the highest level of confidentiality and used solely for identity verification and regulatory compliance purposes.
9. Changes to This Privacy Policy
jom888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to you via a clear notice on the platform or by email.
We encourage you to review this Privacy Policy periodically. Your continued use of jom888 services after the effective date of any changes is considered acceptance of the updated terms.
10. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our customer service team:
- Email: [email protected]
- Live Chat: Available 24/7 via the jom888 platform
- Support Languages: Bahasa Melayu and English
Our team is available 24/7 and committed to addressing every privacy-related query promptly and respectfully.
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Privacy Questions
Answers to frequently asked questions about jom888's privacy policy and data protection.