jom888 Terms and Conditions of Use

1. Acceptance of Terms

These terms and conditions ("Agreement") constitute a valid and binding contract between you ("User") and jom888 ("Platform", "we"). This Agreement governs your use of the website, mobile application, services, betting products and all content provided by jom888.

If you do not agree with any part of these terms, you must stop using this platform immediately. Continued use of the jom888 platform after any amendments to these terms is considered acceptance of the amended terms.

2. Eligibility and Registration

2.1 Age Requirement

The jom888 platform is exclusively for users aged 21 years and above. Registration by individuals under the age of 21 is strictly prohibited. jom888 reserves the right to request age verification documents such as an identity card (MyKad) or equivalent official document at any time.

2.2 One Account Per User

Each user is only permitted to hold one active account on the jom888 platform. Registering multiple accounts for any purpose, including to circumvent bonus limits, is prohibited. jom888 reserves the right to merge or close any duplicate accounts identified.

2.3 Registration Information

You are responsible for ensuring that all information provided during registration is accurate, current and complete. jom888 reserves the right to request identity verification through the KYC (Know Your Customer) process before permitting any withdrawal.

3. Account Management

3.1 Password Security

You are fully responsible for the security of your account password. jom888 recommends that you use a strong password and do not share your login details with anyone. Our team will never ask for your password via email, live chat or any other channel.

If you suspect your account has been compromised, contact our customer support immediately via live chat or email at [email protected].

3.2 Account Activity

All activity carried out through your account is entirely your responsibility. jom888 is not liable for any losses arising from unauthorised access to your account as a result of your own negligence.

• Log out of your account after each session, especially on shared devices.
• Do not save login details on public devices or someone else's device.
• Check your transaction history regularly to detect any suspicious activity.
• Contact our support immediately if you notice any transaction you do not recognise.

4. Deposits and Withdrawals

4.1 Payment Methods

jom888 provides a range of secure and trusted payment methods for the convenience of Malaysian users. Available methods include Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH).

4.2 Deposit and Withdrawal Limits

The minimum deposit is RM30 for all payment methods. The minimum withdrawal is RM100. No fixed maximum limit is stated as limits may vary based on account status and the payment method used.

4.3 Processing Times

Deposits are typically credited to the account within a short time. Withdrawals are processed within 15 minutes to 2 hours once the request is approved, subject to completed identity verification.

4.4 Identity Verification

jom888 reserves the right to request identity verification documents before processing a withdrawal. Documents that may be requested include a copy of MyKad, proof of address and screenshots of payment transactions. Delays in submitting these documents may slow down the withdrawal process.

5. Bonuses and Promotions

5.1 Welcome Bonus

jom888 offers a 100% welcome bonus on the first deposit up to a maximum of RM1,500. For example, if you deposit RM100, you will receive a RM100 bonus bringing your total balance to RM200, with a wagering requirement of RM1,000 (RM100 × 10) before the bonus funds can be withdrawn.

For a larger example: a deposit of RM3,200 gives you a bonus of RM1,500 (maximum limit), bringing the balance to RM4,700, with a wagering requirement of RM15,000 (RM1,500 × 10).

5.2 Wagering Requirements

All bonuses are tied to wagering requirements. This means you must place bets totalling 10 times the value of the bonus received before winnings from that bonus can be withdrawn. jom888 reserves the right to cancel a bonus if this condition is not met within the set period.

5.3 Bonus Abuse

Any attempt to abuse the bonus system, including the use of multiple accounts, coordination between players or other methods deemed unfair, will result in cancellation of all bonuses and closure of the accounts involved.

6. Prohibited Activities

Users of the jom888 platform are strictly prohibited from engaging in the following activities:

• Registering multiple accounts for yourself or others.
• Money laundering or suspicious financial transactions.
• Using automated software, bots, scripts or other technological methods to manipulate games.
• Sharing your account with another individual or allowing a third party to access your account.
• Fraud in any form, including falsifying identity verification documents.
• Colluding with other players to gain an unfair advantage in games.
• Using another person's information without their consent for registration or transaction purposes.

7. Limitation of Liability

jom888 is not liable for any financial losses incurred by users as a result of betting activity on this platform. Betting carries real financial risk and users act at their own risk.

The platform, software and all services are provided on an "as is" basis. jom888 makes no guarantee that the platform will always be free from technical disruptions, although we continually work to ensure smooth and uninterrupted operation.

In cases where a technical fault or system error causes an incorrect game result, jom888 reserves the right to void the affected bet and return the stake to the user's account.

8. Responsible Gambling

jom888 is committed to responsible gambling. We provide a range of tools to help users manage their betting habits:

• Daily, weekly and monthly deposit limits that users can set themselves.
• The option to set a loss limit for a specific period of time.
• A temporary "break" feature that allows users to suspend their account for a chosen period.
• Self-exclusion that allows users to permanently close their account.

If you feel that betting is starting to have a negative impact on your life, contact our support team for guidance or use the responsible gambling tools available. For more information, visit our Responsible Gambling page.

9. Account Closure and Suspension

9.1 Closure by User

Users may close their account at any time by contacting customer support. Before closure, all outstanding wagering requirements must be settled and any eligible remaining balance may be withdrawn through the usual procedure.

9.2 Closure by jom888

jom888 reserves the right to suspend or close a user's account in the following circumstances:

• Breach of any terms and conditions in this document.
• Suspected fraudulent activity or attempted money laundering.
• Failure by the user to verify a valid identity.
• A request from a relevant legal authority.
• Account inactive for an extended period.

10. Changes to These Terms

jom888 reserves the right to change, amend or update these terms and conditions at any time without prior notice. The latest version will always be available on this page with a clear update date.

It is the user's responsibility to check this page periodically to ensure they are always aware of the latest terms. Continued use of the jom888 platform after any changes to the terms is considered full acceptance of the amended terms.

11. Contact Us

If you have any questions regarding these terms and conditions or any aspect of jom888 services, our support team is ready to assist you.

You can reach us via live chat available 24/7 directly on the platform, or by email at [email protected]. Support is available in Malay and English.